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Frequently Asked Questions

1. What is SaajMall?

SaajMall is an online e-commerce platform in the UAE offering electronics, home appliances, and lifestyle products with fast delivery and reliable customer support.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) and also online payment options including card and bank transfer.

3. How long does delivery take?

Delivery usually takes 1–3 working days within UAE, depending on product availability and location.

4. What is your return policy?

Any issue must be reported within 12 hours of delivery
Opened, used, or damaged items are not eligible for return
Returns are only accepted for damaged or incorrect products

5. Can I return a product after opening the package?

No. Once the original packaging is opened, the product is considered used and cannot be returned or exchanged.

6. Who pays for return delivery charges?

If a return is approved, return shipping charges will be borne by the customer, unless the item is defective or incorrect.

7. Do you offer refunds?

Refunds are only applicable in approved cases and may be processed as:

Original payment method OR
Store credit (depending on case approval)

8. How can I contact SaajMall?


You can contact us via:

* 📱 WhatsApp / Phone: +971 58 594 2133
* 🌐 Website: [www.saajmall.com](http://www.saajmall.com)
* 📧 Email: [support@saajmall.com](mailto:support@saajmall.com)

9. Do products come with warranty?

 

Yes, warranty depends on the product category and manufacturer terms. Warranty details are mentioned on each product page or invoice.

 

10. Where is SaajMall located?

We operate in the UAE with warehouse and distribution support for fast delivery across Emirates.

11. Why should I shop from SaajMall?

* Fast UAE delivery
* Competitive pricing
* Trusted electronics & appliances
* COD available
* Customer-focused return policy