1. Introduction

Welcome to SaajMall. By accessing or purchasing from our website (www.saajmall.com), you agree to comply with the following Terms & Conditions. These terms govern all sales, services, and transactions conducted through our platform.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old, or using the platform under parental/guardian supervision
  • You are legally capable of entering into binding contracts under UAE law

3. Products & Pricing

  • All product prices are listed in AED (United Arab Emirates Dirham)
  • Prices may change without prior notice
  • SaajMall reserves the right to modify or discontinue any product at any time
  • Product images are for illustration purposes; actual items may vary slightly

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance
  • SaajMall reserves the right to cancel or refuse any order at its discretion
  • Orders are confirmed only after payment confirmation or successful COD verification

5. Payment Terms

We accept:

  • Cash on Delivery (COD)
  • Credit/Debit Card Payments
  • Bank Transfers (where applicable)

All payments must be completed as per order confirmation terms.

6. Delivery Policy

  • Delivery time within UAE: 1–3 working days (standard cases)
  • Delivery delays may occur due to logistics, stock availability, or external factors
  • Customer must ensure correct delivery details are provided

7. Return & Refund Policy

  • Customers must inspect products upon delivery
  • Any issue (damage, defect, or wrong item) must be reported within 12 hours of delivery
  • Opened, used, or damaged items (after opening original packaging) are strictly non-returnable
  • Return shipping charges will be borne by the customer unless the item is defective or incorrect
  • Approved refunds may be processed as:
    • Original payment method, or
    • Store credit (as per case approval)

8. Warranty

  • Warranty (if applicable) is provided by the manufacturer
  • Warranty terms vary by product category
  • Warranty does not cover physical damage, misuse, or unauthorized repairs

9. Limitation of Liability

SaajMall shall not be liable for:

  • Indirect or consequential losses
  • Delay in delivery due to third-party logistics
  • Improper use of products after delivery

10. Intellectual Property

All content including logos, images, product descriptions, and website design are the property of SaajMall. Unauthorized use, copying, or reproduction is strictly prohibited.

11. Fraud & Misuse

SaajMall reserves the right to:

  • Cancel suspicious or fraudulent orders
  • Block users involved in misuse or chargeback abuse
  • Take legal action if necessary under UAE law

12. Privacy Policy

Customer data is collected solely for order processing, delivery, and customer support. We do not sell or share personal information with third parties, except where required by law.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be handled under UAE legal jurisdiction.

14. Amendments

SaajMall reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of updated terms.

Contact Us

SaajMall Customer Support
Phone: +971 58 594 2133
Website: www.saajmall.com
Email: support@saajmall.com